HELP FILE
While on your Mac desktop, you can join a support session using the Support URL or Support Key provided by your agent in various ways. However, your experience joining the support session will depend on whether the GoToAssist Opener 'helper' application has been installed previously. Read reviews, compare customer ratings, see screenshots, and learn more about GoToAssist Remote Support. Download GoToAssist Remote Support and enjoy it on your iPhone, iPad, and iPod touch. Amazon uk kindle app for mac. GoToAssist (Remote Support) lets you quickly and easily deliver support to desktops and mobile devices from your iPhone or iPad.
![Gotoassist Customer App Mac Gotoassist Customer App Mac](/uploads/1/3/4/0/134051795/164929577.png)
How can I remote control a customer's mac running macOS Catalina
Apple Mac
MacOS Catalina (10.15) has added security features that require additional permissions for using the full feature set of GoToAssist Remote Support v5. In order to be able to remote control your customer's Mac running macOS Catalina (10.15), instruct them to perform the following steps. https://cleverintra547.weebly.com/blog/malware-mac-app-store.
Gotoassist Customer Download Windows
Attention: Does your product look different? You may need information about GoToAssist Remote Support v4. Click HERE.
Note: You can chat with your customer before they grant additional permissions.
Gotoassist Customer Attended App Mac
- In the top left corner of the desktop, click the Apple icon.
- Select System Preferences.
- Click Security & Privacy.
- Click the Privacy tab.
- Click Unlock, and enter your credentials.
- Make the following changes:
- In the left side bar, click Accessibility, and make sure the GoToAssistRemoteSupport box is checked:
- In the left side bar, click Screen Recording, and make sure the GoToAssistRemoteSupport box is checked:
- Note: You may not see all of the boxes listed. If you see none of the boxes listed, please end the session and try connecting again.End-users on Catalina 10.15.2 need to also perform the following additional setting:System Preferences > Security & Privacy > Privacy > Full Disk Access > GoToAssistRemoteSupport
- Click the Lock icon to prevent any further changes. Your settings are saved automatically.